Archived: Burnham Health Centre

We saw that there was adequate parking and that the clinic and the furnishings were in good decorative order and appeared clean. The clinic was situated within a large health centre that was also used by other health professionals. We were told that Care UK leased the room for two days a week. We saw that there was access for people in wheelchairs.

People attending the clinic told us that they had been offered an appointment at a time that was convenient for them and within two to three weeks from referral. One person told us that their treatment had been "excellent". Both said that they had been treated with respect and felt that they had been involved in their treatment and had been given choices. People told us that staff had clearly gained their consent for treatment.

We saw that staff showed respect for people and were committed to seeing them on time. Staff were observed to talk to people in a friendly; polite and professional manner.

We saw that whilst staff had access to clinical advice, that there was limited opportunities for formal supervision and also time for administrative work and noted that this could impact adversely on staff.

There were arrangements in place to ensure that quality and safety outcomes were reviewed and that they informed treatment. We saw that changes had been made to clinical practice as a result of audits and quality reviews.