Improving how we work

We're working to improve the way we work, particularly following reviews by Dr Penny Dash and Professor Sir Mike Richards. Here we share news and updates about this work, as well as opportunities to get involved.

Latest news

Second phase terms of reference published

The terms of reference for the second phase of the review looking at CQC's assessment framework and its implementation have now been published.

21 January 2025

Read the terms of reference

Independent review of our technology

We know that technology failures have impacted significantly on our ability to be an effective regulator. Our Chief Executive Julian Hartley has commissioned an independent review to look specifically at our technology.

17 December 2024

Find out about the technology review

Taking urgent action to increase the number of our assessments

We're making some urgent improvements to our assessment approach that will enable us to complete more and better quality assessments.

27 November 2024

Read about the changes to our assessments

Our priorities for improvement

We're working to rapidly improve 5 key areas: strengthening our leadership, having the right expertise, reviewing our assessment framework, updating our approach to relationship management and delivering improved tools for providers.

13 November 2024

Find out more about the 5 areas

Inspection report publishing

We are experiencing some technical issues with assessment reports. These are resulting in delays to final reports appearing on our website and delays in sharing draft reports with providers to check factual accuracy.