From 18 November 2024, you cannot apply to register as a provider or manager using the provider portal
This is because we’re doing development work to improve the service.
If you’re submitting your application after 18 November 2024, you’ll need to use the application forms on our website instead.
You’ll still be able to use the portal to:
- submit some types of notification
- cancel your registration
- create user accounts for other members of your team.
See the full list of what you can do on the provider portal.
What you need to do
If you’ve already submitted your application on the provider portal
- If your application has been validated and accepted by us, you do not need to resubmit it. Your application is now in the queue to be assessed.
- If you’ve applied but you have not received confirmation from us yet, we’ll contact you in the next few weeks to confirm your application has been forwarded for assessment. If there is a problem with your application, we’ll send you instructions on how to resubmit. You will not lose your place in the queue.
If you’ve started your application on the provider portal, but have not submitted it yet
- If you’ve already started to apply using the provider portal, you’ll need to complete and submit your application before 18 November 2024.
- If you think you cannot submit your application before the deadline, we advise you to stop your application on the portal now. Use the form on our website instead.
- Remember, your provider and related registered manager applications are assessed together. This means you’ll need to submit all related applications before the deadline. If any are late, you'll need to reapply using the Word form for all applications.
If you’ve not started your application yet
We recommend you complete the form and send it to us by email. This will make sure you have enough time to complete your application.
How to apply by form and email
This depends on the type of registration you want to apply for.
Our guidance will help you choose the correct forms for you:
Get help with your application
For help with provider portal technical issues email providerportalqueries@cqc.org.uk
For any other issues contact our general enquiries team.