These are examples of the types of evidence we will look at. They are not full lists and we do not expect you to have everything we include here.

Kindness, compassion and dignity

We always treat people with kindness, empathy and compassion and we respect their privacy and dignity. We treat colleagues from other organisations with kindness and respect.

Evidence categories

People's experience and feedback from staff and leaders, also these specific categories.

Feedback from partners

• commissioners and other system partners
• health and care professionals working in or with the service

Observation

• equipment
• staff practice (including how they deliver care, staff culture and behaviours)
• the care environment

Treating people as individuals

We treat people as individuals and make sure their care, support and treatment meets their needs and preferences, taking account of their strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Evidence categories

People's experience and feedback from staff and leaders, also these specific categories.

Feedback from partners 

• commissioners and other system partners (supported living services)
• health and care professionals working in or with the service  (supported living services)

Observation

• equipment
• staff practice (including how they deliver care, staff culture and behaviours)
• the care environment

Processes

• people’s care records or clinical records

Independence, choice and control

We promote people’s independence, so they know their rights and have choice and control over their own care, treatment. and wellbeing.

Evidence categories

People's experience and feedback from staff and leaders, also these specific categories.

Observation

• equipment
• staff practice (including how they deliver care, staff culture and behaviours)
• the care environment

Processes

• people’s care records or clinical records

Responding to people's immediate needs

We listen to and understand people’s needs, views and wishes. We respond to these in that moment and will act to minimise any discomfort, concern or distress.

Evidence categories

People's experience and feedback from staff and leaders, also this specific category.

Observation

• equipment
• staff practice (including how they deliver care, staff culture and behaviours)
• the care environment

Workforce wellbeing and enablement

We care about and promote the wellbeing of our staff, and we support and enable them to always deliver person centred care.

Evidence categories

Feedback from staff and leaders, also this specific category.

Processes

• mechanisms to monitor, improve and promote staff safety and wellbeing
• staff management policies
• staff sickness, vacancy and turnover rates