Community health services and hospices: evidence categories
Responsive
When we assess a quality statement for community services and hospices we will usually look at evidence in the categories listed.
Person-centred care
We make sure people are at the centre of their care and treatment choices and we decide, in partnership with them, how to respond to any relevant changes in their needs.
- people's experience of health and care services
- feedback from staff and leaders
- observation
- processes (community health services)
Care provision, integration and continuity
We understand the diverse health and care needs of people and our local communities, so care is joined-up, flexible and supports choice and continuity.
Evidence categories
- people's experience of health and care services (hospices)
- feedback from staff and leaders
- feedback from partners
- processes
Providing information
We provide appropriate, accurate and up-to-date information in formats that we tailor to individual needs.
Evidence categories
Listening to and involving people
We make it easy for people to share feedback and ideas or raise complaints about their care, treatment and support. We involve them in decisions about their care and tell them what’s changed as a result.
Evidence categories
Equity in access
We make sure that everyone can access the care, support and treatment they need when they need it.
Evidence categories
Equity in experience and outcomes
We actively seek out and listen to information about people who are most likely to experience inequality in experience or outcomes. We tailor the care, support and treatment in response to this.
Evidence categories
Planning for the future
We support people to plan for important life changes, so they can have enough time to make informed decisions about their future, including at the end of their life.