- Homecare service
CSS Care Ltd
Report from 25 January 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 28 January 2025 to 22 February 2025. The service provided personal care to people living in their own homes. At the time of this assessment 9 people received care. The provider was previously in breach of the legal regulations in relation to safe care and treatment, staffing, recruitment, governance and complaints. Improvements were found at this assessment and the provider was no longer in breach of these regulations. Staff told us they received good support, there was good teamwork and they received the training they needed. Staff understood the safeguarding and whistle blowing process. They felt confident to raise concerns and felt they would be listened to. New staff were recruited safely. The provider undertook regular medicines audits to check people received their medicines correctly. However, only 1 person was currently being supported with medicines. The provider had effective quality assurance (QA) systems, which had been successful in identifying areas for improvement and learning lessons. There had been no incidents and accidents logged since we last assessed the service. There were opportunities for staff to provide feedback. The provider worked with external partners to ensure people received the care they needed. The provider had plans to improve and develop the service moving forward.
People's experience of this service
People and relatives gave mostly positive feedback about the care provided. They described staff as kind, caring and respectful. People confirmed staff were reliable and accommodated their needs. People had been involved in assessing their needs when care commenced, this was used to develop personalised care plans. A small number of people and relatives had previous issues about their care, however they told us the manager had been responsive and these had been addressed.