Bousfield Health Centre

Updated 5 June 2024

Bousfield Health Centre is a GP practice which provides a range of primary medical services from its location in Liverpool. The practice is registered with the Care Quality Commission under the Health and Social Care Act 2008 to provide the following regulated activities; diagnostic and screening procedures, midwifery and maternity services, and treatment of disease, disorder or injury. We carried out an announced focused on-site assessment on 2 July 2024. We looked at the assessment of 9 quality statements which included, supporting people to live healthier lives, consent to care and treatment, providing information, listening to and involving people, equity and access, shared direction and culture, capable, compassionate and inclusive leaders, governance, management and sustainability and learning, improvement. Overall, the practice is rated as good, with all key questions rated as good. We carried out the assessment as part of our work to understand how the practice meets the regulations to provide care and treatment to patients. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the patients they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. The assessment was also to follow up on breaches of regulation found at our previous inspection. The practice had made the required improvements identified at our previous inspection, although more work was needed to record the discussions that had taken place for ‘do not attempt cardiopulmonary resuscitation’ (DNACPR) decisions for patients if needed.

Updated 5 June 2024

People gave mixed feedback about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey indicated patients were less satisfied with areas such as being involved in decisions about care, contact with the practice, being offered choice with their appointment. More positive results were in areas such as having enough support with their illnesses, healthcare professionals were good at listening to them, having confidence in them and treating them with care and concern. Results showed that while there had been an increase for the practice for patients finding it easy to get through on the phone, this was still below the England and local averages. Overall, the practice had improved results for patients saying their overall experience of this GP practice was good. The NHS Friends and Family Test showed people were satisfied with services. There was an Patient Participation group (PPG) who represented the views of people using the service. The provider gathered patient feedback across November 2023 via SMS messaging, feedback cards and reviewing on-line feedback and mostly these results were positive about patient experiences. During our assessment we spoke with members of the PPG and they described how feedback from patients had greatly improved since the last inspection. They reported patients had fed back to them that they experienced a shorter waiting time on the telephone, they had continuity of care with their clinical staff who were caring and supportive. Patients fed back that reception staff now addressed themselves by name, which they found easier to follow up when issues were raised. Patients felt listened to and when suggestions for improvements were made, this was responded to with appropriate actions taken by the practice.