- Care home
Banbury Heights Nursing Home
Report from 11 September 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 20 September 2024 to 10 October 2024. We carried out this assessment to follow up on concerns identified at our last visit. We assessed quality statements under safe and well-led key questions. The service had made improvements and is no longer in breach of regulations. New systems and processes to maintain people’s safety had been implemented however the provider’s governance still needed some improvements and embedding. The scores for the areas assessed have been combined with scores based on the key question ratings from the last assessment. Banbury Heights Nursing Home is a residential service providing personal and nursing care to up to 58 people. The service is registered to provide support to older and younger people including people living with dementia, physical disabilities, sensory impairments, mental health needs, autistic people and people with learning disabilities. At the time of our inspection there were 40 people living at the service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People's experience of this service
People told us they felt safe at the service, and they were well cared for. People told us their call bells were responded to and they appreciated where staff could not necessarily respond immediately it was because of the need to help others. People told us their healthcare needs were being met and they were able to see a GP, if they asked, or if their health required a GP to visit them at the home. People confirmed their family members were able to unrestrictedly visit them at the service. While the people we spoke to expressed that they were generally happy with their care, our assessment found elements of care did not meet the expected standards. in relation to risks to people.