The Care Quality Commission
  • Care Home
  • Care home

Maple Lodge

Overall: Good read more about inspection ratings

Arncliffe Road, Liverpool, Merseyside, L25 9PA (0151) 448 1621

Provided and run by:
DHCH14

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Date of the assessment 17 September 2024 to 4 October 2024. Maple Lodge is a care home without nursing. There were 44 people using the service at the time of our assessment. This assessment was prompted by a review of information we held about the service. We assessed a total of 105 evidence categories from the safe, effective, caring, responsive and well-led key questions. Following this assessment the overall rating for this service had been assessed as good. We found areas of good practice, and some areas of improvement required.

The provider had systems in place to identify areas of improvement through effective analysis of accidents and incidents. This included reporting events to the local authority and CQC where appropriate. Staff felt equipped to carry out their role and felt supported by the management team and described a positive working environment. People’s care requirements were assessed, care plans were regularly updated to reflect changes to a person’s care. People and relatives confirmed they were involved in reviews of people’s care. Care plans were personalised to reflect individuals’ identities and preferences. Governance systems were in place to monitor the quality of the service. However, they had not identified some issues we highlighted during the assessment in relation to medicines. Overall, the home was clean and tidy. However, we identified areas of improvement were required, the registered manager acted immediately on this feedback. During the assessment we observed decorators on site freshening up the home.

There were systems in place to ensure the environment and equipment was safe. People received medication as prescribed, and staff completed training and had their competency checked. We identified areas of improvement were required in relation to guidance about ‘as required’ medicines and the labelling of some creams and topical lotions. The registered manager acted immediately on the feedback given.

16 February 2022

During an inspection looking at part of the service

Maple Lodge provides accommodation and nursing or personal care to up to 45 people. The service specialises in providing care to people living with dementia. At the time of our inspection 35 people were using the service.

We found the following examples of good practice

Family members spoke positively about how the service had managed throughout the COVID-19 pandemic and how hard staff had worked to keep people safe. One family member told us, "I think they [Maple Lodge] have been marvellous. I don't know how they've done it. The home is always really clean. It smells clean. They [staff] can't do enough for you."

The home was visibly clean and hygienic. Housekeeping staff were knowledgeable about their role and provided detailed information about the tasks they completed.

Staff had received training in relation to infection prevention and control and were observed following current guidance in the use and disposal of PPE. Staff and people were supported to access regular COVID-19 testing and the provider had systems in place to ensure they followed current guidance in relation to COVID-19 vaccinations for staff and visiting professionals.

People were supported to maintain regular contact with family members through visits and other forms of communication. Systems were in place to prevent visitors from catching and spreading infections.