Victoria Care Centre

Updated 30 December 2024

Date of the assessment 8 January 2025 to 30 January 2025. We carried out this unannounced assessment on-site on 8 and 9 January 2025. Victoria Care Centre is a 'care home.' It provides nursing care and accommodation for a maximum of 115 people across four units in a purpose-built home. People using the service had a range of needs, most were older people, some of whom were living with dementia. The nursing home also provides specialist support for people including those who have experienced a head or brain injury. At the time of this visit there were 115 people living in the nursing home. The assessment was conducted by 1 inspector and 2 experts by experience. An expert by experience (EXE) is a person who has personal experience of using similar services. We spoke with 11 people, 11 relatives, 2 health care practitioners, and 8 staff including the registered manager, activities coordinator, therapy coordinator, maintenance manager, nurses and care assistants.

People were protected against harm and supported safely by a dedicated and experienced staff team. Staff understood and managed risk appropriately. Managers investigated incidents thoroughly. The provider worked effectively in partnership with other health professionals and followed their recommendations. People were supported to make their own choices and take risks. The provider was responsive to people’s changing needs and made referrals appropriately to health care professionals when needed. Staff treated people kindly and gained consent before supporting people. The provider’s culture encouraged people and staff to feedback on the care provided and speak up about concerns. Staff felt supported and treated fairly by the management team. There were regular social activities available to people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems supported this practice.

Updated 30 December 2024

People and their relatives were positive about the quality of the care provided to them. They felt safe and were fully involved in planning their care and understood their rights. People said they received high quality care from knowledgeable staff who treated them as individuals. A person said, “Yes staff look after me and they are worth a million.” A relative told us, “My relative is very safe and I like it very, very much. I think there are enough staff, there is normally someone around.” People told us there was a variety of interesting activities to keep them physically and mentally active. A person told us, “The activities are phenomenal, I’m very impressed with the staff and activities.” We observed positive interactions which showed staff understood people’s care and social needs and adapted their approach and support in line with people’s individual preferences. People knew staff and leaders well. A relative said, “The staff here have made the journey of placing my [relative] in a home much less traumatic than I thought it was going to be, I could not be happier with the care. It is like a family, that's what I wanted for my [relative ] and that is what they have here."