Endeavour Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were cared for by staff who were kind and respectful. They took time to listen to people, for example knowing what people enjoyed talking about and asking about their families and past lives. Staff promoted peoples’ choice and independence in a personalised way. People were encouraged to keep active and enjoy activities they had pursued in the community as well as new opportunities. For example, the activity programme was very varied and included specialist arts and crafts with artworks displayed and enjoyed by the Endeavour community. People were able to make friendship groups and activities were adapted to include everyone. Policies and practice supported people to have maximum choice and control over their lives.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Peoples’ choices and preferences were included in their care plan. Where people were unable to make decisions for themselves due to living with dementia, mental capacity assessments had been completed and any decision made in line with legislation.

The service had a culture that was open, positive, inclusive and person centred. People were asked what they wanted and health professionals praised the service for being attentive and delivering good person centred care.

Care was personalised and staff worked to deliver person centred care which maintained peoples’ dignity with understanding. One person said, “I love to talk about gardening with the staff and I will do some in the summer.” Another person said, “Everyone is lovely. I like to do my crafting. I wouldn’t be without the staff. I like them” They showed us their completed crystal crafting and the activity co-ordinator had ensured they had plenty of resources.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.