- Care home
Cliff Court Care Home
Report from 10 December 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 7 January to 3 February 2025. The service is a residential care home providing support to older people living with dementia. The provider of the service was also the registered manager. We have referred to them throughout the report as the provider. People were protected from the risk of abuse, harm or discrimination. Their medicines were managed safely. Staff knew people well and understood the care and support required. There were enough staff who had been safely recruited and received ongoing training and support. People were supported to maintain good health. Staff ensured they received support from appropriate health and social care professionals when they needed it. People were treated with kindness and compassion. Staff protected their privacy and dignity. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing. There was a positive culture at the service. The provider and staff were committed to improving and developing the service for the benefit of the people who lived there. We found improvements were needed in some aspects of the service. This included record keeping, aspects of risk management relating to people and the environment. There was an activity program, however we asked the provider to review the activities provided to ensure they were meaningful to each person. Decision specific mental capacity assessments were not in place. The provider told us work had commenced to address these issues.
People's experience of this service
Not everybody was able to communicate with us verbally so we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care and interactions to help us understand the experience of people who could not talk with us. This approach showed people were included and listened to and staff interacted positively with them. It showed staff were attentive to people’s needs including changes in mood or demeanour. Relatives were positive about the care their loved ones received. They spoke highly of the quality of care and told us it could not be faulted. They told us staff knew their loved ones and provided the care and support needed. They praised the staff for the caring and compassionate care provided. Some relatives did identify the need for their loved one’s to be able to take part in activities that were meaningful to them. Relatives told us they and their loved ones were involved in any changes to care and support needs. They told us they were able to speak to the provider at any time. They were comfortable to raise any concerns and confident these would be addressed.