Redesdale Court

Updated 6 June 2024

Redesdale Court is a care home which provides personal care for up to 76 people, some of whom are living with dementia. The home has 4 ‘communities;’ Grace and Quay were situated downstairs and Riverside and Priory were upstairs. At the time of our assessment there were 75 people living at the home. We carried out this assessment because we had received concerns relating to aspects of people’s care and support, staffing levels and infection control. This was an unannounced assessment, which meant the provider was not told an assessment was going to be starting beforehand. We carried out 2 site visits to the home on 3 and 18 July 2024. During the assessment we looked at all 34 quality statements. There was a learning culture at the home; accidents and incidents were monitored at provider level so any lessons learned could be shared across all services. There had been a reduction in the number of falls. The registered manager had been working with one of the provider’s specialist nurses on falls management and reduction. There was a cheerful atmosphere at the home. Staff spoke positively about their work and the people they supported. Staff felt everyone worked to the key values around kindness. Medicines were managed safely. There were sufficient staff deployed at the time of our assessment to meet people’s needs. The home was clean and well maintained.

Updated 6 June 2024

Most people and relatives told us people’s needs were met in a timely manner. We heard how one person was moving out to live more independently and another person told us how their mental health and wellbeing had improved since being at the home. 4 of the 13 people and relatives we spoke with told us that some people who were living with dementia, came into people’s rooms or displayed distressed behaviours which upset people. Management staff explained they were keeping people’s individual needs under review in each of the ‘communities’ to ensure people were supported in the most appropriate ‘community.’ Other people and relatives said that people were safe. There was a planned activities programme in place. We received mixed feedback around activities provision. We received several comments that activities could be improved. A system was in place to listen to and involve people. Most people and relatives raised no concerns about the home. 1 relative told us, “The resident and relatives’ meetings are monthly, it’s a two-way communication with the managers…The manager informs us and relatives can ask any questions.” 4 of the 13 people and relatives we spoke with said that concerns they had raised, were still ongoing in relation to areas such as the lack of curtains in one of the lounges, one person’s medicines being found on the floor and aspects relating to people’s behaviour. Records relating to these concerns were not recorded centrally to ensure they were managed and monitored. Management staff told us that this had now been addressed and any concerns which were previously recorded in people’s electronic care plans, were now recorded centrally which enabled any trends or themes to be identified and actioned in a more timely manner. A diverse staff team worked at the home. One person told us, “It’s a very inclusive home, there’s never any sniggering about anybody - I find that quite enlightening, I like it.”