- Care home
The Ridings Care Home
Report from 17 September 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 15 October to 14 November 2024. The service is a nursing home providing support to adults of all ages living with dementia and with nursing needs. The Ridings Care Home is a purpose built care home across 3 floors. People have their own bedrooms and shared living, dining and garden areas. The assessment was completed to review the progress of the service since the previous inspection in October 2023, in which we found 6 breaches of regulation and placed the service in special measures. The home can accommodate 83 people. At the time of the assessment 43 people lived at the service. The breaches of regulation we reviewed at this assessment were about the safety of the care provided to people, a lack of protection from abuse and neglect, a failure to always seek consent from people, a lack of regard for people’s dignity and need for respect, a failure to ensure care was person centred and poor systems of governance. At this assessment we found although some improvements had been made, the service remained in continued breach of 5 regulations. We no longer had concerns about people not being protected from abuse and neglect. Incidents and accidents were now shared with the appropriate agencies. However, we had continued concerns about people’s safety and a lack of consistent investigation and analysis when things had gone wrong. There was not an effective learning culture established in the staff team. An effective system was in place to assess and record people’s need for Deprivation of Liberty Safeguards (DoLS). The cleanliness and maintenance of the home was much improved. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
People's experience of this service
People and their relatives told us they were happy with the improvements they had seen in their care. One person whom we asked about life at The Ridings Care Home told us, “It’s excellent”, and another said; “I can’t fault it.” A relative we spoke with said; “I really can’t fault anything at all.” People we spoke with were positive about the quality of their care. They told us they felt safe and could raise concerns with management if they had any. One person said, “I would tell the manager if I was worried about something.” Another said, “We have more fire alarm tests now, so many in fact we get fed up with them. They test the fire doors a lot, it’s reassuring.” People spoke positively about the staff. One person told us, “They are all very nice.” Another said, “I have a good rapport with [the staff].” People and relatives told us they felt there were enough staff to support them safely and staff generally knew people well. One relative said, “[The staff] are busy but [my loved one] gets the care they need.” Some people told us they enjoyed their meals, but others told us they did not like some of the food served to them during our visits to the home. People and relatives described staff as kind. They told us about ways in which their dignity and privacy was respected and about the choices they were supported to make. One person told us, “[The staff] always consider my privacy and dignity.” Another said, “[The staff] always ask me if I prefer a bath or a shower.” Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed us that some people were not always treated with respect and were not offered the same choices and opportunities for stimulation and engagement as others. Most people and relatives knew who the manager was and told us they felt able to speak to them if they needed to. One person told us, “Leadership is good, it’s firm but fair.”