Thackeray Dental Care

Judgements

• Safe

  Regulations met

• Effective

  Regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Regulations met

Our view of the service

We carried out this on-site, announced assessment on 24 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. The practice is in Mansfield, Nottinghamshire and provides private dental care and treatment for adults and children. At the time of our assessment, the dental team included 5 dentists, 2 hygienists, 6 dental nurses, 1 compliance manager, 1 practice manager and 3 receptionists. The practice had 5 treatment rooms. During the assessment we spoke with 3 dentists, the hygienist, 3 dental nurses, 2 receptionists, the compliance manager and the practice manager.

People's experience of this service

Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. Their responses and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice. Patient comments included; “ ‘I have received nothing but outstanding care’, ‘Each staff member I have encountered has been polite and kind’. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.