- Care home
Cranley Gardens
Report from 5 December 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 13 Jan to 20 Jan 2025. The service is a care home providing personal care to people with a learning disability and/or autistic people. At the time of our assessment there were 6 people using the service. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service had made improvements and no longer in breach of regulations. Management of the service was now consistent and stable. Governance systems were more effective. Records management had improved. Risk posed by the environment had been mitigated. The environment had been refurbished and redecorated. The home was a safer, more comfortable place for people to live. People were protected from risk of abuse. Risks to people were managed well. There were enough staff to support people and meet their needs. Recruitment practice was safe. Infection risks were managed well. Staff worked with partners to help people achieve positive outcomes. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. People received care centred on them and their individual needs including those related to their protected equality characteristics. People were supported to stay healthy and well and received their medicines when needed. People’s care was regularly reviewed to ensure this remained effective. Staff understood people’s rights and how these should be met. Staff were valued and supported with their learning and development. Staff were encouraged to raise concerns and these were listened to. There was a culture of improvement and inclusivity which had led to people experiencing positive outcomes and enhanced their quality of life.
People's experience of this service
People were happy and safe at Cranley Gardens. Relatives confirmed this and told us people were looked after well and received safe care and support. A relative said, “It’s very hard to think of something they are not doing for [family member] and she’s very well looked after and quite safe.” There was an open, friendly and welcoming culture at the service which people and relatives described as a ‘family home’. Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them. People’s safety was prioritised and staff knew how to keep people safe from abuse or harm. People, and others involved in their care, were involved in assessments of their needs. People’s choices and preferences were used to plan and deliver care and support to meet their individual needs. People were supported by staff who were skilled and experienced and provided care in line with their choices and preferences. Staff monitored people’s health to support healthy living. Staff made sure people understood their care to enable them to give informed consent. Managers understood the needs of people using the service and made sure staff were focussed on meeting these in line with people’s choices and preferences. People were supported to have their say and share their views and concerns. People’s feedback and experiences were used to continually improve the quality and safety of the service.