Hall Road

Updated 24 January 2025

Date of Assessment: 17 Feb to 24 Feb 2025. The service is a care home providing personal care to people with a learning disability and/or autistic people. At the time of our assessment there were 7 people using the service. We have assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service had made improvements and no longer in breach of regulations. Management of the service was now consistent and stable. Governance systems were more effective. Management of risk to people had improved. Risk posed by the environment had been reduced and the home was a safer, more suitable place for people to live. Medicines were managed more safely, and people received their medicines as prescribed. People were now supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. People were protected from risk of abuse. There were enough staff to support people. Only suitable staff were employed to work at the service. Infection risks were well managed. Staff worked well with partners to help people achieve positive outcomes. People received person centred care focussed on their individual needs including those related to their protected equality characteristics. People were supported to stay healthy and well. People’s care was regularly reviewed to ensure this remained effective. Staff understood people’s rights and how these should be met. Staff were valued and supported with their learning and development. People and staff were encouraged to raise concerns, and these were listened to. There was a culture of improvement and inclusivity which had led to people experiencing positive outcomes and enhanced their quality of life.

Updated 24 January 2025

People were looked after well at the service. They received safe, effective, care and support which had led to people experiencing positive outcomes. A relative told us, “We have been supremely happy with the care that Hall Road provide...we feel [family member] has a good quality of life there. The one thing that is very nice is that it isn’t just [family member]. People there are all the same and treated really well.” There was an open, friendly and welcoming culture at the service with no restrictions placed on when relatives could visit their family members. Most people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included in events and activities taking place and staff consistently interacted positively with them. People’s safety was a priority. Staff understood how they should keep people safe from abuse or harm. People, and others involved in their care, were involved in assessments of their needs. People’s choices and preferences were used to plan and deliver care and support to meet their individual needs. Staff were skilled, experienced and provided care in line with people’s choices and preferences. A relative said, “Some of the longer serving staff team are passing on knowledge to new staff so we feel reassured by that. Although there has been turnover, the consistency has been maintained as they impart knowledge to newer staff.” Staff monitored people’s health to support healthy living. Staff made sure people understood their care to enable them to give informed consent. Managers understood the needs of people using the service and made sure staff were focussed on meeting these in line with people’s choices and preferences. Relatives were supported to be involved and have their say about how the service could continually improve for people. People’s experiences were used to continually improve the quality and safety of the service.