Nutley Lodge Care Home

Updated 9 January 2024

We carried out our unannounced on-site assessment on 24 January 2024. We started our onsite assessment 25 January and concluded 14 February 2024. Nutley Lodge is a ‘care home’ that provides care and support to older people living with dementia and physical disabilities. People in this care home receive accommodation for personal care without nursing. The service accommodates 27 people in one adapted building. At the time of the assessment 26 people were living at Nutley Lodge Care Home. We spent time with and spoke with 7 people living at the service, 3 relatives, 5 members of staff including the Registered manager and Provider. At our last inspection, we rated the service as good overall. At this assessment, we found standards of care had declined. There were 4 breaches of regulations relating to consent (regulations 11), safe care and treatment (Regulation 12), good governance (regulation 17) and fit and proper persons employed, regulation 18 (Staffing).

Updated 9 January 2024

Most people we spoke with told us they felt safe and confident to raise any concerns with the registered manager. They thought staff were pleasant and there was good communication. However, we found improvements were needed. The management and governance of this service were not effective. Staff were not always supported to carry out their roles, staff recruitment was not always robust, medicines were not always managed safely, records were not always accurate and sometimes did not support good care, care was not always person centred, the management of risk was not sufficiently managed, people’s rights were not always upheld in line with the mental capacity act and safeguarding procedures were not always followed.