The Farndon Unit

Managers had action plans, strategies and processes in place which worked well and maintained the overall governance of the service. Managers were open and honest, encouraging staff and patients to provide feedback on the service. Processes were evidence based and measurable with outcomes used to maintain the improvement of the service and what it offered. The provider worked well with external partners also involved in the patients care. Governance processes were in place to ensure managers had oversight of the service. Where required lessons had been learned and communicated from incidents, driving improvement and innovation. Staff were supported well with numerous well-being resources available to them, enabling staff to perform their roles to the best of their ability which enhanced the care and support given to patients.