The Limes

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect, as well as each other. People were complementary in how staff cared for them. Comments included, “Staff come and talk to me, tell me what they are going to do, they are very good, I think very much they treat me with dignity and respect. Staff are wonderful.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. Staff took account of people’s strengths, abilities, aspirations, culture and unique backgrounds. People’s personal, cultural, social, religious and equality characteristics needs were understood and met. People’s communication needs were known and met to enable them to be fully involved in their care decisions.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us staff supported their independence. Comments included, “If you can do it you do and you are encouraged to do what you can yourself” and “Definitely encouraged to do what I can for myself, staff don’t restrict me.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. There was a system for arranging appointments that ensured people with immediate needs had access to services. Staff we spoke with knew the process for referral to emergency services and GP’s. A health professional told us they visited the home regularly to ensure people’s health and welfare was maintained. One health professional told us they undertook regular views, including medication to ensure support remained relevant.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt valued by leaders. Leaders had taken steps to recognise and meet the wellbeing needs of staff, which included the necessary resources and facilities for safe working, such as regular breaks and supporting staff who had health conditions that required them to be supported safely. Two staff told us reasonable adjustments had been made for them which they appreciated.