Wemyss Lodge

Ratings

• Overall

  Not assessed yet

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment: 28 August to 31 October. We assessed the service due to concerns received about the culture of the organisation and staff not accessing medical treatment in a timely way. We assessed 10 quality statements under the safe, caring and well- led key questions. Processes were in place to ensure people received safe care. Staffing levels appeared to meet people’s needs and staff had completed a wide variety of training. Staff were recruited safely. Medicines were managed safely. However, there were some missing risk assessments for paraffin containing creams, which was corrected once highlighted during the assessment. People had detailed care plans and risk management plans in place. The service worked well with external health professionals. Staff we spoke with were knowledgeable about people and their needs, and a comprehensive training schedule was in place for staff. We received mostly positive feedback from staff; however, some staff told us staffing levels did not always meet people’s needs on weekends. There appeared to be enough staff to support people during our visits to the service and staff were responsive to people’s needs. There was a positive team culture within the service. We received consistently positive feedback from healthcare professionals. One professional told us the service had a strong multi-disciplinary focus and this was supported by feedback we received from other professionals, relatives and staff.

People's experience of this service

People told us they felt safe and were happy with the service provided. Relatives were generally happy with the care their loved ones received, however some relatives raised concerns about staffing levels and communication. Relatives and people described staff as brilliant, patient, kind, professional, enthusiastic and dedicated. One relative told us: “The results of their care speak for themselves, and they must be getting trained.” Another relative told us: “They do a brilliant job, and I don’t begrudge a single penny for her care.” Some relatives told us they felt staff were overstretched and told us communication from management was not always effective, however, other relatives told us they felt there were enough staff to support people and felt communication was effective. The manager informed us they would improve communication lines within relatives in response to this feedback.