OHP - College Green Medical Practice

During an assessment under our new approach

OHP - College Green Medical Practice is an NHS GP practice located in Birmingham. The deprivation score of the area in which the practice is situated is 4 (1 being most deprived, 10 being less deprived). There were approximately 18,000 people registered with the practice at the time of our assessment. The provider is registered with CQC under the Health and Social Care Act 2008 to provide the following regulated activities: diagnostic and screening procedures, family planning, midwifery and maternity services, surgical procedures and treatment of disease, disorder or injury. We carried out an announced comprehensive assessment of 33 quality statements, under the safe, effective, caring, responsive and well-led key questions between 5 August 2024 and 23 August 2024. This assessment was carried out to assess the quality of services being delivered and to provide a rating. This service has not been inspected before.

At this assessment, we found there was a strong focus on safeguarding and safety. We found that managers investigated concerns appropriately and shared learning internally and externally to improve the quality of services being delivered. Clinical staff involved people in decisions about their care and treatment and supported them to ask questions. Patient feedback was consistently positive about telephone and appointment access and about how caring the staff were. Where negative feedback was provided, the practice took action to improve further. All staff strived to provide high quality services with the patient’s needs at the centre of everything they did.

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