Signature at Banstead

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

People and relatives we spoke with felt the service was well led. Feedback from staff relating to the management of the service was positive. The registered manager had strong oversight of the service and were supported in their role by the provider.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Feedback from staff relating to the management of the service was mostly positive. Most staff we spoke with told us managers were approachable and dealt with any concerns they raised effectively. The management team held regular team meetings where they provided updates on the service. Multiple staff we spoke with told us of plans for career progression within the home.

The service had a clear vision and structure in place to promote the values of the brand which were, Building caring relationships, Being focused and accountable, Demonstrating integrity, Striving for excellence and Being positive. Regular team meetings were utilised to share information and discuss areas for improvement to ensure staff and managements’ visions were aligned. Additional opportunities for engagement were provided for staff to engage with the registered manager and senior leadership team to discuss any feedback or concerns. The service utilised the ‘Purple Heart Award Scheme’ to show appreciation to staff. The Purple Heart Award scheme gave people, their relatives and friends an opportunity to recognise staff for their contribution to the people using the service.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Governance, management and sustainability during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.