- Care home
Appleby Lodge
Report from 14 June 2024 assessment
Contents
Ratings
Our view of the service
This assessment relates to the performance of the domiciliary care agency which was supporting approximately 90 people at the time of the assessment. We carried out our unannounced first on on-site assessment on 20 June 2024. A second on site assessment which included a visit to a person’s home was completed on 9 July 2024 and the assessment was completed on 11 July 2024. This was the first assessment of this domiciliary care agency, and the service has been rated good in all areas. Although people did not raise any concerns about visit times the systems for rota management were not robust. Staff were altering planned rotas to ensure people received their visits at their preferred times. This created a risk that changes to rotas by managers may be overlooked by staff. Staff respected people’s dignity and choices. However, the provider’s systems for assessing people capacity were not decision specific. People and staff told us the service was well managed and responsive to their needs. Complaints had been appropriately investigated but learning from complaints had not been used effectively to prevent others experiencing similar issues.
People's experience of this service
People and their relatives were complimentary of the care and support they received from Appleby Lodge. Comments received included, “[My relative] is happy and safe. The staff are kind and caring”, “The carers are absolutely wonderful. Have made me feel better. They have changed my whole attitude. Very kind” and “Absolutely it is well managed, marvellous. Feedback is requested from time to time. They make sure I’m well looked after. I’d recommend it to anybody.” The service had sufficient staff to provide all planned care visit and people said, “They stay for their allotted time unless I don’t need anything more. I control it. They’d willingly stay if needed.”