Stoneacre Lodge Residential Home

Updated 24 December 2024

7 January 2025 – 3 February 2025. The service is a residential care home providing support to 27 older people some of whom were living with dementia. We inspected the service to follow up on concerns we had received about the service and to follow up on action we told the provider to take at the last inspection. At this inspection we found 3 breaches of the legal regulations in relation to safe care and treatment, person-centred care and governance. The service did not always assess risks to people's health and safety or mitigate them where identified. People did not always have up to date care plans to guide safe practice. Medicines were not always managed safely. Care was not always person-centred, however, people were treated with kindness and compassion. Governance systems and audits were not effective in identifying or addressing areas for improvement. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. We have also asked the provider for an action plan in response to the concerns found at this assessment.

Updated 24 December 2024

We spoke with 6 family members of people who lived in Stoneacre Lodge Residential Home. Feedback about the home was generally positive and people told us their family members were safe and staff were caring. One person told us, “[The staff] are excellent. [The staff] always help [family member] and the other’s if they want to go to the toilet and asking them if they want tea. [The staff] also do exercises too.” Another person told us about how medication was administered, “[The staff] follow the instructions on the packet and make sure [family member] takes them.” When we asked people about whether all the staff were suitably trained, we received mixed responses. One person told us, “Yes, very good. Very well trained. They are very good with new staff in training them on all the things they will come across.” We were also told, “If you had asked 2 months ago, I would have said yes but the new [members of staff] are not there yet. I have shared my thoughts with [the registered manager].” People told us about whether there were enough staff to take care of people. One person said, “Most of the times, yes. The only issue is toileting and waiting for someone to take [family member]. This issue occurs occasionally during the day and there has been an issue once at night.” Another person told us, “Under normal circumstances I would say yes [there were enough staff]. Over the last few months with staff being replaced and all new staff being recruited, this has resulted in things running tight.” While the people we spoke with expressed they were generally happy with the care provided for their family members, our assessment found elements of care did not meet the expected standards.