West View

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Changes were being introduced to enhance staff practice which ensured people living with dementia were treated as equals. Staff told us they were excited about developing the way they worked and expanding their knowledge of person centred dementia care. The management team outlined how changes had been shared with the staff group and the options provided to staff to become involved.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s care, treatment and support promoted equality, removed barriers or delays, and protected their rights. Changes were being introduced to enhance staff practice which ensured people living with dementia were treated as equals. We saw these changes being implemented to the mealtime experience, social activities and the layout of the home.

Information had been provided by the provider and staff about the proposed changes. A few people and their visitors told us they were apprehensive about the proposals to change the layout of the building. The management team said they had met with individuals to offer reassurance regarding the changes.

Most of the staff were on board with the Butterfly Approach and the theory behind it. This included treating people living with dementia as equals to staff and other people living at the home; and creating an approach to recognise and promote each person’s individuality. They told us they were excited about developing the way they worked and expanding their knowledge of person centred dementia care. A staff member said, “I would say it is a learning curve for staff and it will take a while for them to implement but they have been very supportive to me as have all the staff if I ever ask anything, they will help, and staff will always stop and chat to residents as well.”

The management team outlined how changes had been shared with the staff group and the options provided to staff to become involved at an early stage of the project or later when the changes started to be implemented.

The leadership team had set up meetings with staff, relatives and people to discuss the Butterfly Approach, which included the external company who was delivering the training. A letter had also been sent to staff and people living at the home to explain the ethos behind the changes and the management team said they welcomed questions so they could reassure people.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.