• Services in your home
  • Homecare service

Top Option Healthcare Limited

Overall: Good read more about inspection ratings

1 Glen Mews, Southend-on-sea, SS1 2FS 07765 170370

Provided and run by:
Top Option Healthcare Limited

Latest inspection summary

On this page

Our current view of the service

Good

Updated 3 February 2025

Top Option Healthcare Limited provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 10 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We carried out our on-site responsive assessment on 05 February 2025, offsite activity started on 1 February 2025 and ended on 7 February 2025. The assessment was completed to follow up on the last assessment to see if improvements had been made. We found the service had made improvements and are no longer in breach of regulations. The registered manager now had systems in place to monitor the service, which provided good oversight to monitor and improve outcomes for people. This assessment was announced.

People's experience of the service

Updated 3 February 2025

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of people's preference of care, staff promoted people's independence. People told us they were happy living at the service. People and relatives told us they got on well with staff and staff knew how to support them.