Cherrydale

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

There were enough staff available to keep people safe and meet their needs. Staff were attentive and people did not have to wait for care when they needed it.

Staff were recruited safely had access to training appropriate for their roles. Staff understood their responsibility to recognise and report abuse, and knew how to do this.

People felt comfortable raising concerns and were confident these would be acted on. There were systems in place to ensure learning was taken from incidents.

The home was clean and adequately maintained. Medicines were managed safely.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they knew how to make a complaint and that they would feel comfortable doing so. People were confident that any concerns they raised would be listened to and acted on.

The registered manager told us they shared learning from incidents with staff at team meetings. Staff said they were supported to learn where improvements were needed.

The registered manager organised a range of meetings and learning opportunities for staff. Records of these showed that there was learning from incidents.

People told us they had been well supported when they moved into the home. People said they had been supported to access healthcare services if they needed them.

Staff understood the need to work with other professionals to ensure people received consistent care when they transitioned between different services.

Some professionals told us staff had not contacted them promptly enough in the past when people’s health deteriorated, for example if they developed pressure damage to their skin.

The concerns raised by professionals about people’s skin integrity had been investigated through the safeguarding process and a need for the provider to make improvements identified.

People told us they felt safe when staff provided their care.

Staff told us they attended safeguarding training in their induction. They were able to tell us the potential signs of abuse and the action they would take if they suspected abuse or poor practice.

Staff treated people with respect and maintained their dignity when providing care and support.

There were suitable procedures for dealing with allegations of abuse. The provider had worked with the local authority and other professionals to investigate safeguarding concerns when these had been raised.

People told us staff helped them manage risks, for example supporting them when they mobilised.

Staff told us they had received training to help ensure the care they provided was safe. For example, some people needed to be hoisted when transferring. Staff told us they had received training in using the hoist and other equipment used in the delivery of people’s care.

People were supported in a safe way. Staff were careful and considerate when supporting people to move around the building. At mealtimes, staff supported people in an unhurried way which maintained people’s safety and dignity.

Risks to people's safety and wellbeing were assessed and mitigated.

People told us they felt safe at the home. They said they had the equipment they needed to stay safe.

Staff told us they were involved in carrying out checks on the safety of the building and equipment.

The environment was safe and adequately maintained. People were able to personalise their bedrooms and had access to indoor and outdoor communal areas.

Regular checks were made on the environment and equipment. Where issues were identified, the provider acted to address these.

People told us staff were available when they needed them.

Staff told us they had access to the training and information they needed to carry out their roles. They said they had an induction when they started work, which included all mandatory training, and opportunities to shadow colleagues.

Staff were attentive and people did not have to wait for care when they needed it.

Staff were recruited safely. The provider carried out relevant pre-employment checks to ensure staff were suitable for their roles. Records demonstrated that staff attended regular refresher training in mandatory areas.

People told us staff kept the home clean.

Staff told us they had attended training in infection prevention and control. They said they had access to personal protective equipment (PPE) when they needed it.

The environment was clean and hygienic.

There were appropriate procedures in place to manage the risk of infection. Cleaning checklists were completed to ensure all parts of the home were kept clean.

People’s medicines were managed safely. The medicine administration records (MARs) we checked were accurate and up to date. People’s medicines records contained information about any medicines to which they were allergic, and guidance was in place for any medicines prescribed 'as and when required' (PRN).

Staff responsible for administering medicines told us they had received training in medicines management and their competency had been assessed.

There were appropriate procedures in place for the ordering, storage, administration and disposal of medicines. Medicines were audited regularly to identify any concerns and address any shortfalls.