Grandsmere Place

Updated 4 February 2025

Date of assessment: 19 February 2025 to 28 February 2025. Grandsmere Place is a care home providing personal care for up to 7 people with learning disabilities and/or autism. There were 3 people living at the home when we carried out the inspection.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Safe and effective processes were in place. Risks relating to people’s health, safety and welfare were assessed and reviewed regularly. The provider took action during the inspection to address risks related to people being left alone in the home. Effective safeguarding procedures were in place and staff had a good understanding of people’s needs and how to safely manage individual risks. Staff were recruited safely and had the necessary skills, training and support to carry out their role.

Staff provided individualised care and support that promoted and enabled people to maximise their independence. Staff had a good understanding of capacity and applied this to their practices to ensure people were able to make decisions and consent to care. Staff worked with people to identify potential barriers and developed personalised support plans to ensure equality in the care people received. The provider worked collaboratively with other professionals to ensure good outcomes for people.

The service had a positive staff culture which centred around teamwork, communication and putting people who used the service at the heart of decision making. Staff were responsive to changes in people’s needs and communicated with other health and social care professionals to ensure a holistic approach to risk management and care delivery.

Updated 4 February 2025

Feedback from people and relatives was positive. They told us they felt safe and said staff were kind and caring. One person told us, “Yes, I feel safe. Staff are smashing. They are kind and it is lovely here.” A relative said, “Yes, [family member] is safe, definitely, and I think they are happy and well there.” Another relative said,” [Family member] is safe there, I don't worry about them and they tell me they’re happy.”

People and relatives gave examples of how staff supported them to be as independent as possible. One person said, “I go out most days. The staff are very good here, they help me a lot. I do like to go out on my own, which they help me with.” A relative told us, “Staff are brilliant at taking [family member] out. [Family member] gets out lots, such as the football and also goes shopping. Staff will discuss what to eat and plan it out. [Family member] will then prepare food, with some help.” Another relative said, “[Staff] offer to take [family member] out, but mostly [family member] doesn’t want to go. [Family member] does miss out on things but staff respect their wishes. [Family member] loves a particular sport, so staff are trying to arrange for [family member] to go to London to watch it.”

People and relatives spoke positively about the consistency of staff. One relative said, “The staff are very good, without a doubt. There has been very little change, which is good. [Family member] doesn't respond well to change, so good, consistent staff is important. I do trust the staff.” Another relative said, “Staff are good. They try and encourage [family member] to help themselves, such as keeping the kitchen tidy. That is a challenge as [family member] does like clutter and mess, but I think staff are caring.”