During an assessment under our new approach
The service had a strong proactive and positive culture of safety, based on openness and complete honesty. People could raise concerns about safety. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were actively involved in assessments of their needs. They were supported to achieve their personal dreams and goals. Care was based on latest evidence and good practice.
The provider treated people with exceptional kindness and compassion. People had choice in all aspects of their care and support. They were encouraged to maintain relationships with family and friends.
People were involved in decisions about their care. The service provided information in formats people could understand.
Leaders and staff were exceptional. There was a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities which most people take for granted.