Archived: Roshini Care Home

Roshini Care Home provides accommodation and personal care for up to 11 men and women with a mental illness. The provider, Mrs Birk, is registered with the Care Quality Commission as an individual and is in day to day charge of the service so it does not require a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had a policy and procedures to keep people safe and staff understood these. Staff were able to tell us what they would do if they had concerns about people’s welfare.

There were enough staff to meet people’s care and support needs and the provider carried out checks on new staff to make sure they were suitable to work with people using the service.

People received the medicines they needed safely. When we pointed out some confusing information in the medicines records, the provider immediately contacted the GP and pharmacist to clarify guidance for staff.

Staff working in the service had the training and support they needed to work with people.

The provider understood their responsibilities under the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were not deprived of their liberty unlawfully.

People told us they enjoyed the food provided in the service and they had access to the healthcare services they needed.

The staff who supported people were kind and caring. They knew people well and respected their privacy and dignity at all times.

People using the service were complimentary about staff working in the service and spoke positively about the care and support they received.

The provider assessed people’s care needs and reviewed these regularly to make sure people received the support they needed.

Staff delivered care and support in line with people’s preferences and their care plan.

People using the service enjoyed a range of activities, outings and holidays.

The provider had a complaints procedure and people told us they felt any concerns would be taken seriously and investigated.

The provider had managed the service for many years and we saw that they were passionate about the care and support people received and committed to improving the experience of people using the service.

The atmosphere in the service was relaxed and we saw that staff worked well together to meet people’s care and support needs.

The provider had systems in place to monitor quality in the service and make improvements.

People who use the service said they were able to spend their time as they wished and that the staff were friendly and gave them support when they needed it.

The staff demonstrated a working knowledge of each person's needs and how they liked to be supported. We observed that the people who use the service and the staff had developed positive relationships with each other and the staff treated people with respect and spoke with people in a courteous and professional manner.

People were involved in identifying where they needed support and how this was to be provided. This was reflected in the care plans and risk management plans which detailed how people's needs were to be met through their time at Roshini Care Home.

People were supported to eat nutritionally balanced needs that met their medical and cultural needs.

The staffing levels at the home were adequate to meet people's needs, and people said there were always staff available when they needed them.

People said that they were involved in developing and reviewing their care plan and risk assessments. One person said 'I have seen my care plan and risk assessment and another told us 'I have signed my care plan'.

People told us that other healthcare professionals were involved in their care and staff supported them with attending appointments and meetings. People told us they were 'safe' and that they could raise any concerns with the manager and the staff. Relatives we spoke with commented 'I'm not worried at all; my family member is in safe hands' and '100% safe at the home'.

People said they liked the staff who were kind and caring. Relatives commented that staff understood and were meeting people's needs.