Updated 26 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by two inspectors.
Service and service type:
Stanton Lodge provides support to older people who live in individual flats which they owned or rented from Methodist Housing Association. The service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose built or adapted single household accommodation in a shared site or building. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.
Not everyone using Stanton Lodge receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’ tasks, such as personal hygiene and eating. Where they do we also take into account any wider social care provided.
There were two purpose built buildings which the flats were located in. There was a restaurant which people could use, communal areas and a garden so people could spend time with others.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because the service provided care to people in their own homes and we needed to be sure that the registered manager would be available to assist with the inspection and inform people of the visit.
Inspection site visit activity started and ended on 13 March 2019. We visited the office location on 13 March 2019 to see the registered manager, staff and to review care records. The office was based in one of the buildings where some of the flats were located.
What we did:
Before the inspection we reviewed the information, we held about the service and the service provider. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law. We requested and reviewed a Provider Information Return (PIR) prior to this inspection. This is a form that asks the provider to give some key information about the service, what the service does well and
improvements they plan to make.
During the visit we looked at three people's support plans and the medicines and associated records for four people. We viewed a range of audits and checked recruitment records for two staff and a third staff member’s file for general staff training and supervision records. During the inspection we spoke with six people using the service and one relative. We spoke with the registered manager, assistant manager and five support workers, (two of these were also well-being staff members which was a different role to the support worker role).
After our site visit we received feedback on the service, via email, from four relatives and a healthcare professional.
Following on from the visit the registered manager also sent us additional evidence.