Brockworth House Care Centre

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

This assessment took place between 15-17 July 2024. We carried out the assessment to follow up on concerns we had received and on previous breaches of regulation. Improvements had been made to the service and the provider was no longer in breach of the regulations. We looked at 22 quality statements and found there were enough staff to ensure people’s safety and meet their needs. We observed positive, warm and respectful interactions between people using the service and staff. People were offered choices and staff respected people’s wishes. Care was delivered in line with people’s preferences. Systems to assess, monitor and improve the quality and safety of the service were operated effectively. These had been effective in supporting the manager to have oversight of the care being delivered. Opportunities to learn from incidents had been implemented. There was a new manager in place who was working to address some historic issues, and they were keen to make improvements. Staff felt supported and told us they would feel confident raising any concerns or issues.

People's experience of this service

We found people and their relatives were not always satisfied with the care and support they received. People and their relatives told us they were not always receiving the best standard of care. Relatives told us risks were not always identified, managed or monitored to ensure people living at Brockworth House Care Centre were safe and protected from harm. People and their relatives told us they were not always supported to have maximum choice and control of their lives. People and their relatives felt staff did not always support them in their best interests.