• Dentist
  • Dentist

The Whiter Smile Limited

9 Artillery Lane, London, E1 7LP

Provided and run by:
The Whiter Smile Limited

Latest inspection summary

On this page

Our current view of the service

Updated 30 October 2024

We carried out this announced on-site assessment on 5 March 2025.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks.

Infection control procedures in place were effective.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

The Whiter Smile Limited is in the City of London and provides private dental care and treatment for predominantly adults which includes an emergency walk in service.

The practice had 2 treatment rooms which are located on the first and second floors of the building and are not accessible to wheelchair users. Public transport services are located near the practice. At the time of our assessment, there was a total of 12 staff, of which there were 4 associate dentists, 3 dental nurses, 1 trainee dental nurse, 3 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our assessment, including 1 dentist, 2 dental nurses,1 receptionist and the practice manager.

People's experience of the service

Updated 30 October 2024

We received feedback from patients on the day of the assessment and through online reviews. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

The practice encouraged patients to leave online reviews and provided a suggestion box. We were told that they shared patient feedback with the team, which was reviewed and where suggestions had been made, appropriate action would be taken.