The Care Quality Commission

Archived: Elite Care - Unit 9 Deans Farm

Stratford Sub Castle, Salisbury, Wiltshire, SP1 3YP (01722) 323223

Provided and run by:
Elite Care Agency Limited

All Inspections

26 March 2012

During a routine inspection

People told us they liked the way they usually had the same care worker coming to support them. One person described their care worker as 'really helpful on a personal level' and another that their care worker 'encourages me to do things for myself and gives me confidence'. People told us care workers knew them well. One person said 'they certainly seem to know what to do'. People told us they appreciated the quality of care given to them by the agency. One person said 'you'd want to go and sign up with them because they're absolutely excellent'.

The agency had systems for auditing the quality of services provided, however many of them were verbal, not documented, so there was a limited overall view of how the service was meeting people's needs. Some assessments and care plans were not clear, including assessments and care plans relating to skin care and risk of tissue damage. Issues identified in daily records were not always included in care plans. Some care workers reported different issues about how they were supporting people. Systems to ensure all staff were trained in safeguarding people from abuse, particularly financial abuse, were not fully developed. Checks on new members of staff needed development, such as probing gaps in a member of staff's previous employment.