Field Farm House Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy, however we observed people’s dignity was not always respected. For example, on 2 of our onsite visits, we saw a person who was nursed in bed had not received the required oral care after eating their meal and had unclean bedding. We shared this with the provider to ensure improvements were made. We also observed positive interactions with people and staff, and relatives told us, “I go in every day to see them; they’re very welcoming and friendly to us and they’re respectful and polite to them (relative). I notice they always knock on the door before they come into their room”. An external professional told us, “They are incredibly caring and attentive and are always keen to discuss any concerns”. Staff treated colleagues from other organisations with kindness and respect.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff had a good knowledge of people’s protected characteristics and respected people’s wishes. Staff knew people well, and where required followed specific guidance to support people safely.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. We observed people walking freely around the home, some had mobility aids to support their independence. People were encouraged to take part in movement sessions and quizzes, but their choices were respected when they chose not to participate. For example, one person told us, “I don’t like to join activities, but that’s my choice”. Staff supported some people to access the community. One relative told us,” They take them out once a month to shop at M&S and every Sunday they send me photos of what they have been doing in crafts”. Care plans demonstrated what support people needed and what people were able to do for themselves.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Some people wore alarm pendants in the event of a fall so they could seek assistance. People had communication information in their care plans. During our observations, staff were not rushed when working and we observed good staff presence throughout the service. We found people’s lunchtime experience could be impacted by some people causing distress to others. The provider took action with external health professionals to review and make improvements.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. All staff told us they felt supported by the management team. One staff member said, “Management is really good and get things done. Staff morale is good, it’s a lovely bunch of staff everyone helps everyone, it’s the best it’s been in many years”. The provider had policies and processes in place which supported the staff, people and management team. These included staff supervisions, meetings and training. On our first onsite visit, staff were engaging with a wellbeing session with an external health professional.