Talbot View

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People told us they were treated fairly and with dignity and respect by staff, and relatives agreed. The provider had core values: honesty, excellence, approach, respect and teamwork. Staff told us they worked to uphold the values in their day-to-day support of people and each other. A staff member said, “We work as a team, we pull together." Staff told us they would provide care and support for people regardless of their background. Records showed people’s individuality and preferences were celebrated. A person told us, “I enjoy music, and they have entertainers coming in, which is a bonus. They’re doing their best here.” Policies and procedures underpinned working practices within the service. People’s goals and intended outcomes were detailed and were known to staff.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.