Brookfield Residential Care Home Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People were clearly able to express their individual needs and wishes and made their own decisions about how they spent their time or when they needed assistance from staff, which was respected. This was evident from our observations and discussions with people.

People were supported by a small stable staff team who clearly understood their individual needs. We observed kind, patient and dignified interactions between staff and people. Further training and development had been identified to enhance the knowledge and skills of staff in the specific needs of people.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The majority of people and staff had been at Brookfield for many years, providing consistent support. Staff had developed a good understanding of people’s needs and had developed good professional relationships. Staff felt able to quickly identify and respond to people’s changing needs.

Staff told us people were encouraged to access the local community. One person told us they attended a local centre each week, which they enjoyed. It was recognised this was an area for development, providing more opportunities within the local and wider community helping promote people’s health and well-being.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider was aware of the Accessible Information Standards. Information was presented to people in a suitable format. Alternative formats would be provided, such as large print or an alternative language to aid better understanding, if required.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

None of the people we spoke with raised any issues or concerns. People felt able to speak to any of the staff should they need and were confident the provider would address any issues raised. One person told us, “I can always raise things and discuss them with [provider].”

People were involved in planning their support however this was not always reflected in their care plans. This was to be addressed as part of the review taking place. A notebook was also in place for people to record any items they wished to raise. These were discussed within the resident meetings.

Information about the complaints process was detailed in the homes statement of purpose and service user guide. Where necessary, advocacy support would be accessed providing independent advice and support.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People told us about other professionals involved in their care and support. We were told the home had a good relationship with the local GP practice and staff would support with appointments where necessary. Following a recent incident staff had encountered some difficulties in accessing urgent support for someone helping to minimise the risk to themselves and others. The crisis team and home treatment service were now offering support to the team.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were treated as individuals and their human rights upheld. People made decisions about their support and opportunities were provided for them to share their views through residents meetings, or privately should they need to.

People were supported to plan for important life changes, so they had enough time to make informed decisions about their future, including at the end of their life.

The provider was aware of the ageing group living at Brookfield. Due to the changing needs of people and the physical environment the provider was mindful they may not be able to meet people’s long term needs. We were aware one person had been supported to move to more suitable accommodation so their changing needs could be safely and effectively met.

Where necessary, referrals to appropriate agencies would be made so that any additional support and equipment could be sought.