A2Z Home Care Services Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this newly registered service. This key question has been rated good. Staff were kind and compassionate. They understood people’s communication needs and supported people with their religious beliefs. There was room for improvement for staff to promote people’s independence. The registered manager promoted staff wellbeing; they held regular supervision and were available for support when required.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s relatives confirmed staff promoted people’s privacy and dignity. A relative told us, “If we are there and they are doing care we step outside of the room and they kind of expect us to which is really good.”

Staff confirmed they would be happy for a relative to receive care from A2Z. A staff member said, “Yes, I would be comfortable with this, as the team consistently prioritises safety and dignity in care, ensuring that each client’s needs are met compassionately and professionally.”

Another professional confirmed staff were kind and compassionate.

People’s relatives told us staff supported them with religious needs.

Staff were able to describe how they supported people with communication needs. A staff member told us how they supported a person. They said, “You have to sit closer to [person] and make sure you raise your voice…If they cannot hear, you will write, they are able to read without wearing glasses.”

People’s care records included information about their religious needs and social interests.

People’s relatives were not able to give examples of staff supporting people with independence.

Staff supported people to make choices. They adapted their communication method to meet people’s needs.

People’s care plans lacked guidance for staff to support people’s independence. People’s visit logs had prompts for staff to check how the person is. However, the records tended to say, for example, ‘They were ok’ without elaborating further on their emotional wellbeing.

A family member we spoke with gave an example of staff reporting a change in their relative. This led to a change in their medicines and improved the situation.

Staff were able to describe how they would support people with dementia.

The registered manager told us any other commitments staff had could be accommodated in the rota.

The registered manager held supervision with staff regularly. We reviewed examples and saw positive feedback was shared and staff had opportunities to raise any concerns. Additional training had been provided.