- Care home
Figham House
Report from 6 November 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 10 December to 12 December 2024. The service is a residential care home providing support to older people, some of whom were living with dementia. The service is registered to support 63 people. There were 57 people living at the service on the day we visited. An Expert by Experience spoke to people and their relatives on the first day of our assessment. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We found 1 breach of regulation in relation to good governance. The service did not always assess risks specific to individual people, and risks were not always reviewed. Neither people nor their relatives had been involved in the development of their care plan or risk reviews. Risks relating to some medicines had not been assessed. Specific instructions for medication were not followed. Governance and audit systems had not identified the issues found during the inspection, nor had required actions from these been acknowledged or completed. People were told about their rights around consent, and this was respected. People were treated with kindness, empathy and compassion and staff respected people’s privacy and dignity. The service cared about and promoted the wellbeing of their staff and staff told us they enjoyed their roles. Leaders were visible within the service. Staff had received appropriate training to support them to carry out their role effectively and safely. Appropriate referrals had been made to support people to lead healthy lives. The environment and equipment were clean and well-maintained.
People's experience of this service
People were positive about the quality of their care. They felt safe and told us they were able to speak to staff if they had any concerns. One person told us, “Absolutely safe. I am safe forever here.” Another person said, “I don’t have any problems, I could talk to them (staff) if I needed to.” People told us staff knew what was important to them. One person told us, “They (staff) are very good. I get what I need.” Other comments included, “I am quite happy, the staff are very nice and we have a chat.” Another person told us, “They are very nice. They encourage you and have a laugh with you. They chivvy you along and try getting you to be positive.” People and their relatives felt staff treated them with kindness, dignity and respect. When asked about the environment, one person said, “It’s clean, spotless. Everyday they come into clean. I can’t wish for anything better.” Most people told us they felt staff were well-trained. However, one person told us, “Some are a bit quick with their mouths until they are trained. Then they are alright once they are trained.” When asked about their medicines, one person told us, “I am supposed to have it an hour before breakfast. I have told them (staff), they still give it to me afterwards.”