Ladies In Waiting

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.

This service scored 95 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were fully encouraged to maintain their independence and confirmed they were supported to do as much as they could for themselves and were fully involved in their care. The provider worked with people to set person centred goals examples included one person wanted to build flat pack furniture, the provider produced a plan in collaboration including arranging appropriate support to achieve this goal, another person was regularly supported to buy and bring flowers to a family members grave and another person wanted to go for coffee with friends. Carers facilitated these plans and adapted plans as necessary, for example if someone was feeling unwell, carers would take people for drives rather than walking. People could choose which staff members supported them and there was evidence this was always adhered to.

Staff had an excellent understanding of protecting and respecting people's human rights ensuring they were able to make decisions about their care, treatment, and wellbeing. Staff ensured they followed the personalised care plan and always respected people’s choices.

The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Promoting independence and maintaining skills was at the centre of the care delivery. The care plans focused on what people could do well and what support they needed from staff. Staff met with people, their relatives and other external professionals to discuss their support and any changes required. Processes in place evidenced that people were constantly encouraged and supported to express their views regarding the way they received care and support, as well as anything else they wished for. Care plans reflected an enabling approach. They clearly described people's dependency levels and explained what people were able to do, or wished to do, for themselves

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.