Beckfield House Residential Home

Updated 8 October 2024

Date of assessment: 14 October to 28 October 2024. Beckfield House Residential Home is a residential home for up to 27 older adults, some of whom were living with dementia. At the time of the inspection there were 25 people living at the service. We found 2 breaches of regulations in relation to safe care and good governance. People’s medicines were not always managed safely and not all care records contained details of people’s specific health and care needs. The service acted on feedback and put measures in place to improve the management of people’s medicines and updated care records. These issues had not been identified by the providers quality monitoring systems. The service had created a warm friendly, homely atmosphere with a community feel. People were supported promptly by trained, caring staff who knew them well. There were activities staff who offered a wide range of activities to occupy people’s time. The home had links into the local community, with visits from local school children and parish councillors. People were supported to maintain a healthy diet and were given access to food and drink of their choice. Staff supported people by making referrals to other health care agencies to promote well-being. People were treated with kindness, compassion and had their privacy and dignity respected. People were asked for consent by staff before receiving care and treatment. Where people did not have capacity to consent to care, staff involved them as much as possible as well as involving family members or advocates to support and assist in making decisions. The management team were visible and supportive of staff. They encouraged staff to make suggestions and give feedback on how the home was run. Staff knew their roles and responsibilities. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have bee concluded.

Updated 8 October 2024

People and their families were positive about the quality of care they received. They said they felt safe and they knew who to talk to, should they have any concerns. We were told that when concerns were raised people, and their families felt listened to. One relative said their loved one had told them that they [person] like the staff that work at Beckfield House, as well as liking the other people who live there. The home had 2 double bedrooms where they were able to support married couples, should they wish to share a room. People and their relatives told us they received personised care. One relative said, “They [staff] are very good at explaining things and making sure [person] are happy with any answers the staff give.”People and their relatives told us that they were supported to eat well. One person’s relative told us how staff were supporting and encouraging their loved one to eat and drink by giving them different options including supplements, as their appetite had reduced. We observed people being involved in creating menus and noticed people could order food that was not on the menu if they wished to do so. People and their relatives told us that the management have an open door policy and are always supportive. One person’s relative said that their family member will go and sit in the office with the manager, they were made to feel welcome and comfortable.