Kindred Community Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People using the service and their representatives told us that staff treated them with respect and provided care in a dignified way. One person told us, “They are good to me, I get on well with them, I like them.” Staff spoke about people with empathy and compassion about the people they supported. One member of staff said, “I feel they [Kindred Community Ltd] have good values and a good ethos which has the clients at the heart of what they do.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and their representatives told us the provider respected their preferences and choices. One person’s representative told us, “They always want to know what she wants, how she wants things done, what’s important to her, even if that is sometimes difficult to fulfil.” Staff were aware of people’s individual preferences on how they preferred their care to be delivered. A member of staff described to us how they had ensured that one person was matched with a case manager who had been through the same life experiences as them. This has ensured the care they received also supported their wellbeing, as well as their physical needs. People’s care plans were personalised and contained information about their individual needs and preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People told us staff supported them to lead independent lives, and the support provided helped them to create the lives they wanted. One person told us, “They help me with everything, they do all that I need.” Staff gave us examples of how they promoted people’s independence, such as supporting them to walk their dog, play football, skateboard and go on holiday.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us the provider was flexible and was able to increase or decrease care visits as needed. They said the provider was responsive to any change they requested.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us the registered manager fostered a positive work environment and looked out for their wellbeing. One member of staff told us, “I have been newly onboarded with Kindred therefore have not got a lot of experience with them. However, the process to onboard was very efficient and the team were very reactive and approachable.”