Woodrow Retirement Home Limited

Updated 17 January 2025

Date of assessment: 29 January to 5 February 2025. Woodrow Retirement Home is a residential care home for up to 19 people. The provider was previously in breach of legal regulations in relation to safe care and treatment, recruitment and governance. Not enough improvements were found at this assessment and the provider remained in breach of these regulations. The provider was also previously in breach of legal regulation in relation to consent. Improvements were found at this assessment and the provider was no longer in breach of this regulation. Whilst improvements had been made to the governance of the service since our last inspection, we found areas of improvement were still required. The provider did not always detect or control environmental risks and staff were not always recruited safely. Staff did not always identify potential risks to people’s safety, because staff had not completed regular training and were not always aware of current guidance or good practice. Since our last inspection, improvements had been made to medicines administration and storage. People’s administration records contained clear, accurate information and were well completed. People had risk assessments in place that were regularly reviewed, and some people’s care plans contained good information about how staff could support them to manage specific risks. Infection control was well managed, and we saw both communal areas and people’s own bedrooms were clean, tidy and fresh. The provider worked well across teams and services to support people. Staff worked within the principles of the Mental Capacity Act 2005. People were treated as individuals and care, support and treatment met people’s needs and preferences. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

Updated 17 January 2025

People and their relatives told us they felt safe at Woodrow Retirement Home and were happy with the care they received. Comments included, “I am absolutely delighted with the support they give her”, “Mum has been there a few months now, I wouldn’t have her anywhere else”, And “I’m very happy with the care, they look after him well.” People’s relatives told us people enjoyed the food and social activities. One person’s relative said, “They are given choices for meals and the food is exceptional, really lovely.” Another relative said, "They have quiz and different sorts if entertainment there that stimulates him throughout the day.” People and their relative’s told us told us staff were helpful and kind, and there were enough staff to meet people’s needs. Comments included, “[Staff] always seem very efficient and know how to care for mum; they are very gently and kind”, “I would say the day-to-day care and the sense of kindness from the staff at the service is very good”, And, “The staff are wonderful; they are like one big happy family and we are lucky to have mum there.” People and their relatives told us they would recommend the service to others. One person said, “I wouldn’t get anywhere better anywhere else.” A relative told us, “If I ever needed care myself, I would book myself in here. I would highly recommend it.”