Archived: Sutton Court Lodge

This inspection took place on 9 March 2016.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was following the guidance in people’s risk assessments and care plans and the risk of unsafe care was reduced. People’s records were up to date and showed that people received the care and support they were assessed as requiring. The records had also been updated to reflect changes in people’s care needs.

People were safeguarded from abuse because the provider had relevant guidance in place and staff were knowledgeable about the reporting procedure.

Consent to care and support had been sought and staff acted in accordance with people’s wishes. The service followed the principles of the Mental Capacity Act 2005 and had made appropriate referrals where required.

People told us they enjoyed their food and we saw meals were nutritious. People’s health needs were met. Referrals to external health professionals were made in a timely manner.

People told us the care staff were caring and kind and that their privacy and dignity was maintained when personal care was provided. They were involved in the planning of their care and support. People were able to take part in hobbies and interests of their choice.

Complaints were well managed. Systems to monitor the quality of the service Identified issues for improvement. These were resolved in a timely manner. The provider had obtained feedback about the quality of the service from people, their relatives and staff.

We met one person who lived at Sutton Court lodge and our observations were of a person who was comfortable in their surroundings. There were no restrictions on this person, and they were able to please themselves with regard to living in the home.

We also spoke with two members of staff, one of whom was the registered manager. They both said how much they enjoyed working at the care home, and there had been an improvement in morale and team spirit in the last twelve months. A staff member also said that there were good training opportunities available and they felt well supported.

We found that people received care and support that protected their rights and met their needs from staff that were properly trained and supported.

People told us they liked using the service and described staff as good. Our observation showed us that people enjoyed warm relationships with staff and that the atmosphere was relaxed and friendly.

One person said 'I like it here' and they confirmed they liked the staff and that they received the right support. A relative told us 'Staff are wonderful' and said they knew their family member was happy at the service.