Cordelia Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them prior to them moving into the home to ensure these could be met safely. People had been involved in planning their care and reviews where possible. People’s care records were person centred and included an assessment of their needs for example, communication, health and mobility. People also had regular check-ups with health and social care professionals.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People and relatives were happy with the service they received and told us they knew how to raise any concerns with the management team, if they needed to. The service worked closely with health and social care professionals to ensure they delivered care safely. Care records incorporated any professional guidance given for staff to follow to ensure people’s care was delivered as directed and in line with evidence-based practice. We received positive feedback from professionals who worked closely with the service. Comments included, “They are always proactive on the advice provided,” and “I want to commend the team for their engagement at the weekly ward round, they ensure we are updated with the relevant information to enable us to provide holistic care for the residents."

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Relatives told us they were kept informed about any changes to their loved ones needs. Care records viewed demonstrated when healthcare professionals had been contacted to discuss a person’s care so staff could read any updates. A staff member told us, “If a doctor visits and makes any changes, we update the care plan and tell staff at handover, so all staff are informed”. A healthcare professional said, “The staff at Cordelia Court have been working very hard to improve care at the home. They have been engaging appropriately with the practice."

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People’s relatives confirmed people were supported to access healthcare services. People’s care records included information of their health conditions; symptoms staff would need to respond to promptly including contact details for the appropriate healthcare professional. Staff confirmed they had the information they needed to care for people effectively. Care records viewed showed referrals had been made to healthcare professionals when needed to promote people’s safety and wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Processes were in place to monitor the care and support people received. Where people had risks identified with their health, care plans detailed outcomes and any monitoring required to ensure their needs were safely met. For example, in relation to catheter care or when a modified diet was required. Relatives and professionals who worked closely with the service confirmed they were involved in monitoring people’s health and wellbeing to ensure it continued to meet their needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People told us, and we saw staff worked within the principles of the Mental Capacity Act (MCA) by seeking people’s consent prior to supporting them. People told us their choices were respected. One person said, “I choose if I want to get up or stay in bed,” another person told us, “I choose my meals and what I want to do during the day.” Care plans contained capacity assessments and decisions relating to a range of aspects of care had been made in people’s best interests. The registered manager understood their responsibilities under the Act. Where needed, applications had been made to restrict people’s liberties to keep them safe.