St Andrew's Healthcare - Birmingham Also known as 1-121538294

Staff were unable to describe how the values of the organisation related to their work and their role in achieving them. Staff did not feel their views were listened to.

Staff could not demonstrate they had a well-developed understanding of equality, diversity and human rights.

Most staff told us that managers above the general manager level were not visible in the hospital. They said ward managers and general managers valued their work and listened to them, but they seemed unable to ensure their views were listened to by the provider.

There was a Freedom to Speak Up process and 6 Guardians were in post across the organisation, with one based in Birmingham. Staff we spoke to had not used the service however we saw evidence to show that staff had used the Freedom to Speak Up process.

Governance processes were effective in identifying and assessing risks to people who used the service.

The provider worked with commissioners on improvement plans for the hospital.

The provider had a coproduction strategy and had started to engage with some of the people who used the service.