Adrian O'Brien Rachel Amiee O'Brien - 122 Scorer Street

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

At this assessment we did not assess all quality statements within this key question. We assessed 1 quality statement in the responsive key question. People felt they were treated fairly, and their human rights were respected.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People felt they were treated fairly, and their human rights were respected. We were told that staff supported people well and sought their feedback following health appointments to ensure people did not experience discrimination.

Staff had completed training in equality, diversity and human rights. They understood their responsibility in upholding and respecting people’s rights.

The provider had an equality and diversity policy in place to provide guidance to staff around equality and discrimination.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.