The Care Quality Commission

Archived: Poppy Lodge Care Home

4 Drake Road, Westcliff-on-sea, SS0 8LP (01702) 342793

Provided and run by:
Fatih Tekin and Erbil Gulhan

All Inspections

9 July 2013

During a routine inspection

People we spoke with told us that they were happy with the care and support they receIved. People told us that they were treated with respect and well cared for.

We saw that people using the service, their relatives and others acting on their behalf were provided with opportunities to be involved in making decisions about their care and support. Care and treatment was planned and delivered according to the needs and wishes of people using the service. Risks to people's health, safety and welfare were assessed and managed.

People using the service told us that they enjoyed the food provided ad that they were involved in choosing menus. There were suitable arrangements for reducing risks of inadequate nutrition and hydration.

The premises were clean and free from unpleasant odours. There were effective arrangements for minimising the risks of infections and maintaining a good standard of hygiene and cleanliness within the service.

Risks associated with medicines were well managed. People received medicines as prescribed for them as part of their care and treatment. Medicines were stored appropriately and safely.

People told us that they were well cared for and supported by staff. There were arrangements for reviewing staffing levels to ensure that there were sufficient numbers of skilled and knowledgeable staff to support people who were using the service.

Complaints were received, investigated and responded to appropriately as part of improving the service.

26 November 2012

During a routine inspection

People told us that they were treated well, respected and that they were well cared for. We saw that staff had access to accurate and up to date information about the needs of people who were using the service. We observed staff supporting people in a sensitive and proper way when providing assistance.

People said that they felt safe and staff treated them well. We found that staff were trained to identify risks of abuse and they understood their responsibilities to minimise these risks and to report any concerns appropriately.

People told us that staff met their needs and cared for them well. We saw that there were appropriate numbers of skilled, qualified and experienced staff available to meet the needs of people who were living in Poppy Lodge Care Home.

There were effective systems in place to regularly monitor, and improve where necessary the services provided. People told us that they were very happy living at the care home and that their comments and suggestions for improvement were acted upon.

13 February 2012

During an inspection looking at part of the service

During our visit on 13 February 2012 we spoke with two people using the service and one person visiting their relative. People spoke positively about their experience of the service. They told us that staff usually responded to calls for assistance promptly and that they were 'kind' and able to meet their needs.

People living in the home said that they felt well informed about the support they received and able to raise any concerns they may have with staff, or the manager. A visitor told us that they were kept informed of their relative's progress and that staff responded well to any requests for changes to be made to how care is delivered.

The people we spoke with said that they were happy with the home and its facilities.

16 September 2011

During an inspection looking at part of the service

People living at Poppy Lodge had a wide range of needs. Some people had varying levels of dementia and different communication needs. We were therefore unable to fully understand everybody's specific issues.

We met with people who were confused as to time, person and place. They were relaxed and smiling and happy to converse with us about where they felt they were and who they were with.

Those people with whom we spoke all told us that the staff were nice and the meals were good. Everybody said that they they liked their rooms.

Some people with diverse needs in relation to mobilty and those with either no or poor vision said that they experienced some difficulties living in the home. We were told that access for people using wheelchairs was challenging particularly for those people who did not have a room on the ground floor. People with poor or no vision told us that the communal area did not provide an enabling environment and was not condusive to their specific needs.

A visiting family member told us how pleased they were with the way things had improved at Poppy Lodge in the last two months. They told us that there were many more staff, the standard of care had improved and nobody waits for their needs to be met.

7 June 2011

During an inspection in response to concerns

Most of the people who use the service have difficulty understanding and responding to verbal communication around specific subject areas. Some people were able to speak in general terms about their experiences.

One person told us that the staff are all very nice and the food is lovely.

Another person, who appeared low in mood told us "You just have to make the best of it" and "I won't be here much longer - I'm getting on."