Henley House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The service made sure people received care and treatment which was effective through regular assessment and they reviewed the wishes, preferences, and care needs of people. Suggest, People’s care plans were reviewed and updated. One person told us, “I am very well looked after. If I have any concerns, I will say so. But I don’t have any.” Another person told us, “I am very well looked after.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People had risk assessments completed covering a wide variety of areas such as weight loss, malnutrition risks and managing any damage to skin. We found those who needed support to change their position were consistently supported to do so. Care plans were accessible to staff and visiting professionals to show the care being provided.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff at the service worked well with different teams and services to provide good care to people. Staff knew people well and care plans and risk assessments were high quality which detailed the person’s wishes, preferences and information about their life. Staff were passionate about providing good quality care. One member of staff told us, “People who live here are like my family. I love it here. We all work really well together.” One visiting professional told us, “I visit here often. Staff are really good and contact the GP practice if they need support. Staff know people well and what has happened.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to access health and social care support to promote healthy lives. Staff worked closely with visiting health professionals to ensure people’s ongoing health needs were reviewed and monitored. One visiting professional told us, “We work well with the staff here. They keep us up to date.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People benefitted from having their wishes and preferences recognised to improve outcomes. People and their relatives were actively involved in the creation and review of their care plans. People’s wishes were included to ensure staff knew how the person wanted to receive support and what was important to them. One person told us, “The carers know me well. They know what I like.” People achieved their outcomes and had their wishes met through effective monitoring.

Consider reviewing and editing this section. This should relate to outcomes achieved as a result of effective monitoring.

The provider did not always tell people about their rights around consent and did not always respect their rights when delivering care and treatment.

People did not always consent to their care. While we observed staff asking people for their consent and staff always completed tasks with the person’s cooperation, we found documentation was lacking to show people had given written consent. We found some people living with dementia did not have decision specific best interest decisions in place, which is required under the Mental Capacity Act 2005. We found one person who was able to make their own decisions did not have current consent forms in place to consent to their care and the use of CCTV, for example.

Following the inspection, we received assurances from the provider improvements had been made.